Wednesday, February 22, 2012
Login FAQ's
Use this page to find answers to some of the commonly asked questions about logging into Student and Faculty Portals, Angel MyCourse Portal and Terra email accounts. Click on a question to see the answer. From the answer, you can use the BACK link to return to the question.
QUESTIONS:

1.)  Can I login to my Student Portal and Terra E-mail when I am at home?

2.)  What are my username and password?

3.)  I forgot my password...what can I do to reset it?

4.)  What can I use for a password?

5.)  How can I change my password?

6.)  Why does my password have to be so complicated?

7.)  I have received an email saying that my password is going to expire, what do I do?

8.)  I have tried to login more than 5 times but am unable to get logged in and a screen pops up that says I am locked out, what do I do?

9.)  I am experiencing problems logging in with an Apple computer running Internet Explorer for the Mac, what can I do?

10.)  Why does my e-mail automatically close? I wasn’t finished using it.

ANSWERS:
1.)  Can I login to my Student Portal, Angel MyCourse Portal and Terra E-mail when I am at home?
You may log into your Student Portal and Terra E-mail at any computer anywhere that has Internet access.  IMPORTANT!  If the username field contains information in the login box that appears, delete this information.
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2.)  What are my username and password?
  • Students click here.
  • Faculty click here.
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    3.)  I forgot my password...what can I do to reset it?
    If you've forgotten your password and need to have it reset, you have the following options:
  • Click here to use Terra's Single Sign On Password Management System.
  • Call the Help Desk at 419-559-2309, or visit room B308 during the hours of service.
  • Call Student Records at 419-559-2405, or visit room A200.
  • Call Admissions at 419-559-2349, or visit room A100.
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    4.)  What can I use for a password?
    IMPORTANT!  You must follow Terra's Strong Password Policy when you change your password.  You must use a new password that is at least eight characters in length and must contain at least three of the following four criteria:
  • Uppercase Letters:  A-Z
  • Lowercase Letters:  a-z
  • Numbers:  0-9
  • Symbols:  !@#$%^&*()_-+=

    • You cannot use your  name or a complete word that can be found in the dictionary.  You can use words with numbers in place of letters.  For example, I feel great! = If33lGr8!  You may also purposely misspell your words, such as, Thunder Cats are #1 = TcatzR#1.

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    5.)  How can I change my password?

    You have the following options available to you to change your password:

  • If you are on campus, you can log onto any computer, press CTRL + ALT + DELETE and click on the change password button.
  • Go to my.terra.edu and click on "Terra Single Sign-On, enter your username and then click the "reset password" button.
  • Login to your student or faculty portal and click the "Change Password" link on the left side above the menu.
  • Login to your mail through Outlook Web Access; click on the "Options" button in the lower left corner; scroll to the bottom of the window, and click on the "Change Password" button.
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    6.)  Why does my password have to be so complicated?

    Terra Community College enforces a strong password policy in order to help you protect your personal data. Identity theft is a serious threat today and historically has been the fastest growing crime in the US. Your portal contains personal information that would make you a target for identity theft, therefore, it is imperative that you take the necessary steps to protect it. Your username and password are the main defenders of this vital information, so creating a strong password is your best defense.

    The first and foremost rule is that your password should not be something that someone can guess. In over 25% of reported identity theft cases, the victim knew the thief. How many people know your pet's name, your favorite color, or your kids names? How many times do you use a password like this?

    The next rule is that the password should be complex to prevent software packages from guessing it using a brute force attack. These brute force programs can crack a password that is a dictionary word in a matter of seconds. So a strong password combined with account locking after 5 incorrect login attempts will protect your account.

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    7.)  I have received an email saying that my password is going to expire, what do I do?

    Terra Community College's password policy requires all users to change their passwords every 90 days in order to help you protect access to your account. You will receive these password change reminders beginning 15 days prior to your password expiring. You will need to follow one of the methods described in FAQ #5 on this page to change your password.

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    8.)  I have tried to login more than 5 times but am unable to get logged in and a screen pops up that says I am locked out, what do I do?

    Terra Community College's password policy will temporarily lock, for 15 minutes, any account that has made 5 unsuccessful attempts to login. If this happens, you will need to wait 15 minutes before attempting to login again or you may call or come to the Help Desk and we will unlock your account for you.

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    9.)  I am experiencing problems logging in with an Apple computer running Internet Explorer for the Mac, what can I do?

    There are some incompability issues with Internet Explorer for the Mac, and it is no longer supported by Microsoft. You may experience problems trying to login to your portal with this browser, therefore it is recommended that you use either Safari or preferably Firefox for the Mac.

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    10.)  Why does my e-mail automatically close? I wasn’t finished using it.

    On your student or faculty e-mail log in screen, there are two sets of choices: "Client" and "Security." Under “Security” are two choices:

  • The default choice “Public or shared computer” is set up to log off after 15 minutes of non-use. This is the setting that you should use if you are using a computer at a public place where others use the same computer such as a public library or the lab computers in Building B Atrium.
  • If you want to insure a longer usage period, check “Private Computer” which has a scheduled time out of 12 hours. This setting is more appropriate for use on your home computer.
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    Help Desk Regular Hours of Service

    Monday - Thursday --- 8:00 a.m. - 7:00 p.m.

    Friday --- 8:00 a.m. - 4:00 p.m.

    419-559-2309

    Room B308

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